1Can i speak with someone ?
Of course, that’s no problem! We would be happy to assist you in the way that best suits your lifestyle. Our wonderfully dedicated and knowledgeable account representatives are available by telephone from 7-4 PST, or you can live chat with a rep. through our website. You can e-mail us as well and we guarantee you'll receive a timely response.
2How long have you been in business ?
We have been incorporated since 1995.
3Can i place the order over phone ?
Of course! Our friendly staff is more than happy to answer any questions you may have and assist in placing orders. We can be reached by phone 24x7, 9-8 IST.
4Where is your office ?
Jumpking , A93, Beary's lakeside habitat, Shantivana, Sanjeevani nagar, Bangalore, 560092
5Which Payment Modes you accept ?
We accept Credit cards, debit cards, Bank Transfer, Cash on delivery, Cash, NEFT, Paypal.
6Do you provide only spare parts ?
We supply our spare parts only to our esteemed customers.
7How old should my kids be before getting them a trampoline?
The manufacturer and the Consumer Products Safety Commission recommends that No child under 6 years of age should use a full-size trampoline. Always supervise children who use a trampoline.
8Is it okay to jump on the trampoline if it's wet?
No. A wet trampoline bed (the jumping surface) is too slippery for safe jumping. Also, gusty or severe winds can cause jumpers to lose control. Use the trampoline only under appropriate weather conditions.
9How far the fence and other structures should a trampoline be placed?
We recommend that a minimum of 6 foot should be maintained around the trampoline from other objects such as fences and houses, even with an enclosure installed.
10What tools does it take to put a trampoline together?
No tools are needed to assemble the Trampoline. You may wish to use a pair of gloves installing the springs to prevent "spring pinch" to your hands.
11How long before I receive my Trampoline after ordering?
Your order may arrive sooner, but, Please allow 7-10 working days or longer for delivery
12Do I need a trampoline ladder?
A trampoline ladder is not really needed if the bouncers are big enough to easily climb up on to the trampoline by themselves. However, if you have younger children it's definitely worth investing in. A trampoline ladder will make sure that all children climbing up and off the trampoline do so in a safe manner and from only one access point.
13Can I use my trampoline on a concrete, tarmac or patio surface?
Ideally trampolines are designed to be used on grass as the trampoline will sink into the ground preventing it from moving and reduce the vibrations on the trampoline frame. However, you can use a trampoline on hard surfaces as long as you place a soft rubber base underneath the trampoline.If you use your trampoline on a concrete base without any padding the trampoline will move slightly on each bounce and will weaken the trampoline frame causing it to eventually break.
14Can you dismantle trampolines?
Yes trampolines can be dismantled with ease, You should not require any tools however if you do you will need an Allen key that will of been supplied with your trampoline. It is recommended to dismantle your trampoline when moving home or for storing throughout the winter.
15How long does a trampoline take to assemble?
On average it takes about 30 minutes to assemble a trampoline for the first time. Two or more people will help speed up the assembly time. It is also worth noting that a trampoline can be disassembled to be stored away, this an ideal solution for the winter time as it will keep the trampoline in top condition for the summer.
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